Privacy & data protection

Automation Acoustics Pty Ltd (ABN 44 625 128 878) is committed to protecting your privacy. This policy explains how we collect, use, disclose and safeguard personal information when you visit this website or contact us through it.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using this site you agree to the practices described below.

Information we collect

We collect only the information we need to respond to you and to operate the site.

• Information you give us. When you submit an enquiry, we collect the details you choose to provide - typically your name, email address, company or organisation, and the content of your message.
• Information collected automatically. Like most websites, our servers and analytics tools record technical information such as your IP address, browser and device type, referring page, and the pages you view. This is used in aggregate to understand and improve how the site is used.

How we use your information

We use personal information to:

• respond to your enquiries and correspond with you;
• provide, maintain, secure and improve the site;
• understand how the site is used through aggregate analytics; and
• comply with our legal obligations.

We do not sell your personal information, and we do not use it for automated decision-making.

Cookies & analytics

This site uses cookies and similar technologies. Essential cookies are required for the site to function and to keep form submissions secure. We also use analytics cookies to measure traffic and understand how visitors use the site so we can improve it.

You can control or block cookies through your browser settings. Disabling essential cookies may affect how parts of the site work. Where our analytics provider offers an opt-out, you may use it to prevent your visits being counted.

Disclosure to third parties

We share personal information only where necessary to operate the site and respond to you, including with:

• service providers who host the site, deliver our email, and provide analytics; and
• professional advisers, or authorities, where required or authorised by law.

These providers are permitted to use your information only to perform services for us.

Overseas disclosure

Some of our service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.

Data security & retention

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access, use or disclosure. Enquiries submitted through this site are delivered to our team by email so that we can respond; we do not permanently store the contents of enquiry messages beyond what is required to deliver, and where necessary retry, that delivery. Correspondence you exchange with us afterwards is retained for as long as needed to assist you and to meet our legal and record-keeping obligations, after which it is deleted or de-identified.

Your rights

Subject to some exceptions, you may request access to the personal information we hold about you and ask us to correct it if it is inaccurate or out of date. To make a request, or to raise a privacy concern, contact us using the details below. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version, with its effective date, will always be published on this page.

Contact

For any privacy question or request, please use our contact form, or email our privacy team directly: . You can also write to us at:

Automation Acoustics Pty Ltd
1 Oxley Road
Hawthorn VIC 3122
Australia